Privacy Policy

This Privacy Statement sets out how Green Zone Surveys uses and protects any personal data provided to us, whether by using our website, by mail or telephone, via email, or by visiting us in person.

Green Zone Surveys is committed to ensuring that your privacy is protected. Should we ask you to provide certain data by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement and General Data Protection Regulations (GDPR).

Green Zone Surveys does not intend children to view this Privacy Statement and does not knowingly collect data relating to children.

In order to prevent unauthorised access, use, disclosure or accidental loss, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal data we process. We have limited access to your personal data to those who have a business need to know to carry out their function in supporting our business.

We have also put in place procedures to deal with any suspected personal data breach and will notify you and the Information Commissioner (the UK regulator for data protection matters) should a breach occur, where we are legally required to do so.

This Privacy Statement was last updated on 22nd August 2023. There may be times that Green Zone Surveys reviews this Privacy Statement and make changes. We advise that you review this policy from time to time.

Company information

Company name: Green Zone Surveys UK Ltd

Company number: 07799726

Registered address: Green Zone Surveys (UK) Ltd, Cobalt Business Exchange, Newcastle Upon Tyne, NE28 9NZ

Telephone number: 0344 499 7574

We have appointed a data privacy manager to oversee questions in relation to this privacy statement. If you have any data protection queries about how your data is held, including any requests to exercise your legal rights, please contact the data privacy manager using the company information above.

Personal information

Green Zone Surveys collects personal data which the user has chosen to supply through completing a contact form on our website, via email, over the phone or in person to our staff. This will comprise identity and contact information (including email account), financial data and company information. 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

In response to contact made by you, Green Zone Surveys may contact you by email, post, SMS or telephone. You can withdraw consent for marketing communications at any time by unsubscribing.

If you engage Green Zone Surveys’ services for building compliance or energy assessment (or any other service), we will hold your data for as long as is reasonably necessary and use it to contact you in order to fulfil our contractual and legal obligations. Should you require further details of our data retention policy then please contact us.

It is important that all personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Lawful basis for processing data

We will only use your personal data when the law permits us to do so. Most commonly, we will use your personal data in one or more of the following circumstances:

All personal data is securely stored and processed in line with GDPR and use of this data for electronic marketing purposes meets the Privacy and Electronic Communications Regulations (PECR).

Disclosure to Third Parties

We will never sell, distribute or lease your personal information to third parties unless we have your permission to do so, or in the following limited circumstances:

Where we give access to our service providers to process your personal data this will only be done in accordance with our strict instructions and where our business practices require such disclosures to be made.

We require all third-party service providers and/or professional advisors to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third parties to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


A cookie is a small data file that certain web sites write to your hard drive when you visit them. The only personal information a cookie can obtain is information a user supplies him or herself. A cookie cannot read data from your hard disk or read cookie files created by other sites.

This website uses cookies so that we can serve you better. All user data collected in this manner is anonymous. This site uses visitor tracking software that will use cookies to track information about how visitors come to the website, which pages they visit, and other actions that visitors make whilst on the site. This data is then used to improve the user experience of the web site.

Should you wish to do so, you can refuse cookies by disabling them in your web browser's settings but some features, such as retaining any search preferences, will no longer work.

The following cookies are used within the site:

Tracking Cookies: Green Zone Surveys uses site-tracking software to monitor visitor traffic patterns and site usage. This software does not enable us to capture any personal information. This service is provided by Google Analytics.

Social Media: Social Media elements of the site may create cookies for their purpose.

Lead Forensics

For our online offer, we use Lead Forensics in order to better understand our users’ needs and to optimize this service and experience. Lead Forensics is a web analysis service provided by Lead Forensics, 3000 Lakeside North Harbour, Portsmouth, Hampshire, PO6 3EN ("Lead Forensics"). 

Lead Forensics helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

The data collected by Lead Forensics consists of the IP addresses of users of the online offer and data regarding their use of our website. Lead Forensics will use the data collected on behalf of the operator to evaluate their use of the website to compile reports on website activities and to provide further services relating to website use and Internet use with respect to the website operator.

The IP addresses are reconciled with a Lead Forensics database. The companies in which our online offer is called, will be passed on to us from the Lead Forensics database. In this case, we also receive information on which pages of our online offer are called up by the companies concerned. If the IP addresses are not company-related, only statistical information on the use of our website is passed on, which does not permit any conclusions to be drawn regarding the people concerned. 

Lead Forensics does not collect or identify any private IP addresses or identify the specific website visitor personally. Further information can be found at:

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

Your Legal Rights

You have the right to:

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you wish to exercise any of the rights set out above including details about personal data held about you, please contact us using any of the company information above.

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